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The Indian ITeS-BPO industry continues phenomenal growth. Further, riding on the boom, its contribution to the service sector and eventually to the country’s GDP is on the rise. The industry has come a long way, from just offering traditional outsourced data entry work, to providing high end knowledge services to global clients. Its contribution to the total global back office work is around 2 per cent of the global spending on BPO. This represents tremendous growth opportunities for the industry players.

A trend of offshoring IT services to developing countries started way back in 1980s mainly with low end software work. In fact, the Indian ITeS-BPO Industry is growing at a rapid pace and is increasingly consolidating its position as one of the favourite outsourcing destinations in the world.

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